CXWelcome FAQ —
All your questions answered here

Each person may only open one CXWelcome account. Attempting to create multiple accounts from the same mobile number or device may result in all accounts being suspended and balances forfeited.

Click "Forgot Password?" on the login page. An OTP will be sent to your registered mobile number. Once you verify the OTP, you can set a new password. The entire process typically takes just 3–5 minutes.

KYC verification may be required for large withdrawals. In such cases, you may need to submit a photo of your National ID (NID) or passport. Additional verification is generally not required for small deposits and bets.

If your CXWelcome account has been suspended or closed, contact the support team directly. Accounts are usually suspended temporarily for security verification purposes. Providing accurate information to confirm your identity should allow your account to be restored promptly.

Minimum deposit on CXWelcome starts from just BDT 200 onwards. This applies to mobile banking methods. Minimum amounts may vary for bank transfers. Full details are available on the deposit page.

Deposits via bKash, Nagad, and Rocket are typically Instant or credited to your account within 1–2 minutes. Bank transfers may take up to 24 hours. If your balance does not arrive within the expected timeframe, contact support with your deposit slip.

CXWelcome does not charge any deposit fees. However, if your mobile banking provider applies a transaction fee, it may be deducted automatically. It's a good idea to check the transaction fees for bKash or Nagad before making a deposit.

Minimum withdrawal amount on CXWelcome BDT 500. The maximum amount depends on your account level and verification status. Fully verified accounts enjoy higher daily withdrawal limits.

To withdraw winnings from a bonus, you must complete the specified Wagering Requirements must be met. Each bonus comes with its own conditions — for example, you may need to wager 10–30x the bonus amount. It's a good idea to read the terms before claiming any bonus.

Common reasons for withdrawal rejection:

• Account verification not completed
• Bonus wagering requirements not yet fulfilled
• Suspicious activity or security review
• Withdrawal request below the minimum amount

Contact our support team for any issues.

Yes, logging into CXWelcome every day earns you a daily bonus. Log in for seven consecutive days and you'll also receive a special weekly reward. The bonus amount depends on your account level and recent activity.

Loyalty points are earned on every bet you place. Accumulated points can be converted to real cash or used in special promotions. You can check your points balance in the "Rewards" section of your account dashboard.

Live Casino games typically have a minimum bet starting BDT 10 to BDT 50 per table. Each table has its own limits, which you can view in the game lobby. High-roller tables may have different limits.

CXWelcome's Sports Betting section covers all the sports Bangladeshis love. Cricket is the most popular, with betting also available on football, kabaddi, badminton, tennis, basketball, and e-sports. Live betting is supported for major tournaments including the IPL, BPL, and World Cup.

If you lose connection during a live game, the game generally continues running on the server. When you reconnect, you'll be able to see the current state of the game. Results are determined independently and fairly. If you notice any discrepancy, contact support — transaction logs are kept on record.

A few important tips for keeping your account secure:

• Use a strong password (letters + numbers + symbols)
• Never share your login credentials with anyone
• Avoid logging in on public Wi-Fi
• Change your password regularly
• Keep two-factor authentication enabled

CXWelcome is fully committed to responsible gaming. This means playing within your budget, not chasing losses, and treating gaming as entertainment. You can set daily or weekly deposit limits directly from your account. For more details, Responsible Gaming See page.

Yes, CXWelcome is fully mobile-friendly. You can access the site directly through Chrome, Firefox, or any modern browser — no app required. All features are available on the mobile website, though the app offers a faster and smoother experience.

Yes, you can log into the same account across your phone, tablet, and computer. Your balance and game history stay synced across all devices. Whether you can be logged in on multiple devices simultaneously depends on the security policy.