cxwelcomeYour Information at -
Fully Secure & Confidential

1. Introduction

Cxwelcome (hereinafter "we", "us", or "the Platform") is one of Bangladesh's most trusted online gaming destinations. We believe that protecting our members' privacy and personal data is one of our most important responsibilities.

This Privacy Policy explains in detail what information we collect when you use the cxwelcome website and app, why we collect it, how it is used and stored, and what rights you have over your data. By registering with or using cxwelcome, you are considered to have agreed to the terms of this policy.

We always adhere to international data protection standards, and our technologies and processes are reviewed regularly to ensure your information remains fully protected. Your trust in cxwelcome is invaluable to us.

2. What Information We Collect

Cxwelcome only collects information that is genuinely necessary for delivering our services, ensuring security, and improving the user experience. We never collect data that is not needed.

Information provided at registration:

• Full Name & Username
• Email address and mobile number
• Date of birth (for age verification — users aged 18 and above only)
• Address & Country
• Preferred Language & Currency

For Identity Verification (KYC):

• National ID (NID) or passport copy
• Proof of Address (if required)
• Selfie or Live Photo (in specific cases)

Automatically Collected Data:

• IP address and device type
• Browser Type & Operating System
• Session Duration & Page Visit Data
• Gaming activity and transaction history

3. How Your Information Is Used

Cxwelcome uses your information only for specific, transparent purposes. We never misuse your data or use it for unauthorized activities. Below is a list of the primary uses:

• Account management: To create your account, manage logins, and ensure account security.
• Service Delivery: To process gameplay, deposits, withdrawals, and bonus awards.
• Identity Verification: To carry out KYC procedures for fraud prevention and anti-money laundering compliance.
• Customer support: To resolve your issues and complaints promptly.
• Personalization: To suggest games and offers tailored to your preferences.
• Security: To detect and prevent suspicious activity.
• Legal obligations: To meet regulatory requirements.

If cxwelcome wishes to use your information for marketing purposes, your consent will be obtained first. You can opt out of marketing communications at any time — simply let our support team know.

4. Who Your Information Is Shared With

Cxwelcome never sells your personal information. However, in certain circumstances, limited data may be shared with trusted partners:

• Payment Processors: Approved payment gateway providers such as bKash, Nagad, and Rocket receive only the data strictly necessary to process transactions.
• Technology Partners: Selected technology service providers responsible for system operations and security work under strict confidentiality agreements.
• Legal authorities: Information required by legal obligations or court orders may be disclosed to government authorities.
• Fraud Prevention: We work with regulatory authorities to prevent fraud and illegal activity.

5. Cookie Policy

Cxwelcome uses cookies and similar technologies on its website and app. Cookies are small text files stored on your browser or device that help make your experience smoother and more convenient.

Types of cookies we use:

• Essential cookies: These are required to maintain login sessions and ensure security — the site will not function properly without them.
• Functional cookies: To remember your language preferences, game settings, and interface customizations.
• Analytics Cookies: To understand which parts of the site are most used and to improve our services.
• Security Cookies: To detect fraud and keep accounts secure.

You can manage cookies through your browser settings. Please note, however, that disabling essential cookies may cause some cxwelcome features to not work properly.

6. Our Data Security Measures

Cxwelcome follows industry-leading standards to protect your information. Our security framework includes:

• 256-bit SSL/TLS Encryption — across all data transmissions
• Two-Factor Authentication (2FA)
• Regular Security Audits & Penetration Testing
• Strict Access Controls — only authorized personnel can access data
• Automated Suspicious Activity Detection System
• Data Backup & Disaster Recovery Plan

However, no method of transmitting data over the internet can be guaranteed to be completely secure. We therefore encourage you to stay vigilant — use a strong password and never share your login credentials with anyone.

7. Your Data Rights

You have full rights over your account information at cxwelcome. You may exercise any of the following rights at any time:

• Right to know: You can request to know what information we hold about you.
• Right to Rectification: You can request corrections if any of your information is inaccurate.
• Right to Erasure: You may request deletion of your data in certain circumstances (beyond legal obligations).
• Right to Data Portability: The ability to export your data in a standard, portable format.
• Right to object: You may object to certain types of data processing.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications or optional data use at any time.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.

8. How Long Your Information Is Retained

Cxwelcome retains your information only for as long as necessary to provide our services or meet legal obligations.

• Active Account Data: for the full duration the account remains active
• Transaction Data: up to five years after the last transaction (legal obligation)
• KYC documents: up to five years after account closure
• Support Communication History: up to three years
• Technical Log Files: up to one year

Once the retention period has expired, data is securely and permanently deleted or anonymized so that you can no longer be identified.

9. Protection of Minors

Cxwelcome is strictly for users aged 18 and above. We do not knowingly collect data from minors. Age verification is mandatory during registration, and our KYC process further enforces this.

If we become aware that a minor's data is present in our systems, it will be deleted immediately and the associated account will be closed. Parents or guardians may notify our support team about such matters.

10. Changes to the Privacy Policy

Cxwelcome may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in advance — by email or via an on-site notification. The date of the latest update will always be shown at the top of this page.

Continued use of cxwelcome after any changes have been made constitutes your acceptance of the updated policy. We recommend reviewing this page periodically.

11. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact our dedicated privacy team. We take every message seriously.

Your privacy is our priority. Thank you sincerely for trusting cxwelcome.